Shipping policy during The Corona(COVID-19)
Be&Buy's operations continue but delivery times may be longer than usual.
1. Can I place an order? Will Be&Buy deliver the package?
Yes, Be&Buy's activities are currently continuing. However, delivery times may be longer than usual and our selection of items available for international shipping may be temporarily reduced. Do not use delivery addresses for buildings that may be closed due to the current provisions (e.g. schools).
2. What's the status of my order and delivery? Can I change the address on my order?
You can track your order and deliveries from Your Orders on Be&Buy.com. You can change the delivery address for an order until it ships. Once your order has shipped, you can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information.
3. Why are some, items taking longer to ship?
As COVID-19 has spread, we have seen an increase in people shopping online. To serve our customers while also helping to ensure the safety of our associates, we have changed our logistics, transportation, supply chain, purchasing, and third-party seller processes to prioritize stocking and delivering items that are a higher priority for our customers. This has resulted in some of our delivery promises being longer than usual.
4. Can I still make returns?
Yes. We are still processing returns.
5. Is it safe to receive orders?
For guidance on Coronavirus, please refer to the World Health Organization website.
6. What is Be&Buy doing about price gouging?
We are working to ensure that no one artificially raises prices on basic need products during this pandemic and have blocked or removed tens of thousands of items, in line with our long-standing policy.
7. What is Be&Buy doing to keep customers and employees safe?
We are closely monitoring the impact of COVID-19. In addition to the thousands who are affected by the illness, thousands more are indirectly dealing with changes in their work, school, and community environments. Learn more about what we're doing to ensure the safety and support of our customers.
8. Is Be&Buy still delivering Large and Bulky items?
Yes. Be&Buy's delivery partners have been advised to reduce contact with customers by placing packages at the customer’s doorstep and stepping back. Out of an abundance of caution, we are also pausing in-home delivery and services until further notice.